New Wheelchair Adjustment Problem

Hi Janice
I seem to recall a long list of problems from Apparelyzed? Colour? Size? Smart Drive? Not returning calls?!
Personally I'd reject the wheelchair as not fir for purpose and ask for a refund.
Or insist they correct all of the problems!
Did they fix everything else?

Hello Janice. It sounds to me like you have every right in the world to ask for a cushion that fits your chair. People wouldn't walk around in shoes that didn't fit properly. You probably use your chair continuously and so you should expect something that is comfortable and fit for purpose. I know how it feels when you have to keep asking a dealer to make corrections, but your dealer should have thought about these issues in the first place and not left it for you to find fault. Go for it. Don't be frightened. Think of yourself feeling miserable and uncomfortable while your dealer sits comfortably in the office in his oh so expensive swivel chair or at home in his plush armchair that he has bought by skimping on repairs and maintenance in order to maximise his profits.

Thanks for everybody's feedback. I really appreciate the encouragement.

janice111, sorry to hear about the trouble. They need to get this seating situation taken care of ASAP since it can affect your skin as earlier mentioned and possibly posture. Be sure to let us know what happens tomorrow!

Update: I am getting a new cushion that fits the new seat length and I am happy about it. I am also getting some touch up paint because I ordered a color (Satin Finish) that I was told would not show scratches easily but turns out it does. All of this is at no extra cost, thank goodness! I am supposed to email the main person I have been working with in a couple of weeks to get an update on the new cushion and paint. Thank you again for everyone's help with this. Hoping this will be my last adjustment!

DJ, Thank you!