Hallmarks of good rehabilitation?

Lαrα, I'm surprised people have 2-3 physio in England! Here in Canada we'd normally have 1 physio and sometimes a student as well for an hour each day. I really think 1 hour is too little and it should be 2 at the very least. To answer your question dunly, you shouldn't have high expectations of a rehab centre as in my experience and from what I've heard don't really strive for recovery but other private physiotherapy locations such as project walk would be great! Oh, by the looks of it, your brother must be incomplete which is excellent news and from what I've seen, they work harder with the incompletes because of the higher chance of recovery. It's those two words, incomplete and complete that determine what kinda treatment you get, unfortunately.

For the newly injured i think its very important to have them understand what is happening and why. If you're driving down the highway and your car suddenly stops and you have no clue why then hundreds of things will run through your mind and you'll have no idea what to do. In the same respect, a new SCI needs to understand what's happened and what he can do about it. Trained medical specialists are very important but its the patients body at the end of the day so his recovery will be highly dependant on his motivation and understanding of the situation, and psyche. 

Good rehab facilities should be very clean, programs ran by registered nurses, have qualified doctors overlooking all patients, psychologist/psychiatrist should be available and checking up on patients periodically, patients should be receiving all therapies available that are deemed potentially beneficial, quick call bell response, nutritionists should be overlooking patient diets, have a variety of equipment to serve all levels of function, friendly staff who will be your friend, and an overall positive attitude and moral throughout the facility.