I was talking with some friends and we all wondered how United would have treated a disabled passenger; if they had been chosen to be removed from the plane. Would they have gone and retrieved the wheelchair? Or just dragged or carried them off the plane and left them laying on the jet bridge?
Most of my friends said they would've played the disabled lawsuit card and not left the plane. It is something to think about.
Inspiration comes and goes but when it arrives, oh how I cherish it.
Actually, disabled are treated the best under UA rules. FYI: I used to be a UA flight attendant. So disabled would be the LAST. In theory, people might come at UA for putting disabled before all others.
Actually, disabled are treated the best under UA rules. FYI: I used to be a UA flight attendant. So disabled would be the LAST. In theory, people might come at UA for putting disabled before all others.
I am really surprised by your response. I have flown United and have not been treated any better by their attendants versus American and Delta. My last flight on United was really disappointing due to waiting 45 minutes after everyone departed from the plane for the aisle chair. The attendant explained to me that she was not able to call for the aisle chair until everyone was off the plane. That apparently was the policy of United and the FAA. I tried to argue with her as she departed the plane with the rest of her attendants and the Captain. The cleaning crew came on board and I had to sit there listening to a vacuum cleaner.
Jetblue and Virgin are two airlines that were really responsive to my needs before, during and after the flight. In one instance, Jetblue attendants had the aisle chair on the plane after the passengers from the front of the plane had departed. The attendants even helped with grabbing my stuff and handed me a bottle of water once I transferred to my wc.
Inspiration comes and goes but when it arrives, oh how I cherish it.
Iwould have reported it and under no condition can the first FA leave you on the plane alone. You are the first FFA's responsibility.
I did report it to United Corporate and I received a letter stating that I was mistaken and that 'aisle chairs are the responsibility of airport personnel so any delay was not their fault'. Further, the flight crew had to depart because 'their schedule was very tight that day'.
No apology but just an explanation of why it happened. I haven't booked another flight on United since.
Inspiration comes and goes but when it arrives, oh how I cherish it.
Post by kilg0retr0ut on Apr 14, 2017 8:08:35 GMT -8
I've had good service from United. Most of the time I was asked if I needed any extra help without asking. The one time my flight was cancelled due to weather, I phoned corporate and they offered me a rebate for part of the fare.
I think any given employee can be jerk at any given time. The airlines have rules, the employee's take the heat at times for the public not knowing them. I don't think it's right to haul a man off the plane, if they would have offered more money someone would have given up their spot.
"...And each provision is detailed in the nearly 37,000-word document called a “contract of carriage” that every passenger accepts when buying a ticket...." A 37,000-word document? Lol. What could possibly go wrong?
"In the event there are not enough volunteers – as was the case with Sunday’s Flight 3411 – United's contract says preference will be given to “Qualified Individuals with Disabilities, unaccompanied minors under the age of 18 years, or minors between the ages of 5 to 15 years who use the unaccompanied minor service ….” Beyond that, United does not spell out a hard and fast rule. Instead, the airline says only that “the priority of all other confirmed passengers may be determined based on a passenger’s fare class, itinerary, status of frequent-flier program membership, and the time in which the passenger presents him/herself for check-in without advanced seat assignment.”"